Terms and Conditions

All information available on this website is, to the best of our knowledge, correct and up to date. We do not, however, accept any liability for any errors or omissions; we reserve the right to change information and specifications at any time.

The terms and conditions listed below outline the rights and responsibilities of the customer. Please read the following terms and conditions carefully before using this website.

Credit Card Security When the order is placed at our website, Credit card numbers are encrypted using 128 bit encryption. Credit card details are not seen by any staff member at Vulcan Hobbies they are sent directly to our payment service provider to be processed via an SSL. When entering the checkout at our our website, you will see the golden padlock appear on your browser, so you can shop in the confidence that your Credit Card details have been encrypted.

PURCHASING GOODS

By placing your order with us to purchase the goods, you are allowing us to use your personal details for supplying the products. We shall not use your personal details for any other purpose without your permission.

Once payment is received in full, we will deliver the goods. We will then send you an e-mail to confirm your order. Please ensure that the confirmatory e-mail contains all the correct information with regard to your order, It is advisable to keep a copy of your confirmatory e-mail, until you receive your order in full. Should you wish your details to be removed from our site, we would be obliged that you send a request by e-mail.

Please notify us straight away by e-mail if you have made any changes to your personal details or you notice that you have made a mistake with your order.

Please ensure that the details you provide us with for the purpose of ordering and purchasing are correct, and that the credit or debit card you are using is your own.

Please also ensure that there are sufficient funds to cover the cost of the products you have ordered.

You will be informed of any price changes that may have occurred after your order was placed. We will then ask you to confirm, by e-mail, if you still wish to proceed with the order.

As a customer your statutory rights are not affected, however, all purchases are non exchangeable and non refundable after the cancellation period.

 Postage will be added at check out for the UK . If you live outside the UK, please contact us to discuss shipping prior to placing an order.

DELIVERY OF GOODS

We aim to deliver goods that are in stock within 5 business days from receipt of order. Alternative delivery arrangements can be made, please contact us

It is important that you ensure that all goods are inspected upon arrival for defects and damage. If you find a defected or damaged item, please contact us so that we can resolve the matter with minimum delay. Any defective parts will be replaced providing they are returned within the warranty period. 

Vulcan Hobbies are not responsible for any consequential or incidental damage caused by a defective part.

CANCELLATION

If you wish to cancel after the goods have been despatched, it will be the responsibility of the customer to return the item/s. Please also contact us by e-mail, quoting your sales receipt number, name and address. You must inform us of your desire to cancel within seven working days, starting on the day the goods are delivered.
Please return the goods to us at your cost or ask us to arrange collection at your cost. It is advisable to make sure that any goods you return to us are adequately insured for the returns. Please also ensure that the goods are well packaged when sending them back. We shall then refund the total money paid by you for the goods.

Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the products. If goods are returned in bad condition due to improper use or insufficient maintenance and are not in a resalable condition then you will not be refunded the full amount.

In the event that a product is mistakenly listed at an incorrect price, Vulcan Hobbies reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.Vulcan Hobbies reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, vulcan Hobbies shall issue a credit to your credit card account in the amount of the incorrect price.

If we send you a wrong item, we apologise. If this happens, please contact us to let us know immediately and return the item as soon as possible for replacement or refund. We will not dispatch replacements to you until the incorrectly sent item has been returned to us.

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.

Damaged Goods

It is the responsibility of the customer to carefully check that all merchandise received is undamaged and in good working condition.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please email or telephone us immediately.

Save all packaging material and paperwork; do not throw anything away.  On some occasions the couriers have asked to see any damaged packaging.

Any claims in respect of damage, shortage or manufacturing faults must be made by email or telephone within 3 days of receipt of merchandise.

RETURNS POLICY

Returned merchandise must be in unused condition and in its original packaging. Radios must be returned with unmounted servos and switch harness.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.

. Delivery charges will not be refunded. The customer is responsible for insured shipping back to our shop.

Returns sent carriage unpaid will not be accepted.

  

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